General Terms and Conditions (GTC)
1. General
By placing a verbal or written order, the customer – referred to below as the client for ease of reading – accepts all of the following conditions as binding. Delivery, payment or purchasing conditions that differ from these are only valid if we have confirmed them. Our conditions also apply to all future business with the same customer without the conditions being sent again. Special agreements are only binding if we confirm them in writing. These conditions apply from 20 October 2025 and replace all our previous contractual terms.
These General Terms and Conditions (GTC) form an integral part of all quotations, order confirmations and orders placed with Unburnt by Cornelia Gürtler in connection with its online or offline services. Without an express written agreement, differing terms, contracts or arrangements between the parties do not become part of the contract.
2. Conclusion of contract
A legally valid contract is concluded between the client and Unburnt by Cornelia Gürtler when the client orders or schedules one of the services and Unburnt by Cornelia Gürtler makes that service available to the client online or offline.
For individual clients in coaching and consulting, the rights and obligations of the Swiss Code of Obligations (OR) apply; the contract comes into being when the service is scheduled.
Contracts for workshops come into being through the signing of the client record and/or the registration form, and in the case of companies through acceptance of the quotation.
In the event of technical difficulties when purchasing an online offering, please contact the email address given info@unburnt.ch.
Unburnt by Cornelia Gürtler offers free technical support in such cases. No legal entitlement can be derived from this. Please contact us by email only. Unburnt by Cornelia Gürtler endeavours to answer client enquiries as quickly as possible. We will deal with every enquiry within a maximum of 5 working days.
3. Payment terms
As a rule, the payment terms confirmed by us are binding. Once the payment deadline has passed, the client is automatically in default. In the event of late payment, the customer is charged all consequential costs as well as default interest of 5% p.a. from the first day after the payment deadline expires, calculated from the invoice date and without a reminder.
The client may not withhold payments on account of complaints or other counterclaims. Reminder and debt collection fees for overdue invoices are charged to the client in addition.
If the client is more than 15 minutes late, the waiting time is charged from the 15-minute mark onwards. The client is not entitled to withhold payments unless a statutory right of retention applies.
Coaching and consulting:
A payment period of 30 days from the invoice date applies.
Workshops & events:
A payment period of 30 days from the invoice date applies here, and payment in instalments is possible. Any instalment arrangement only becomes valid on the basis of a written payment agreement signed by Unburnt by Cornelia Gürtler. As a rule, payment is made in a single instalment.
Online courses:
All prices are in Swiss francs and are settled exclusively in this currency.
Unburnt by Cornelia Gürtler may use the services of third-party companies to process payments. Where this is the case, the company commissioned is named during the ordering process, for example PayPal or Digistore24. In addition to the General Terms and Conditions of Unburnt by Cornelia Gürtler, the terms and conditions of the commissioned company then apply.
4. Flat rates / VAT
Unburnt by Cornelia Gürtler works exclusively with the published prices; these are always exclusive of value added tax.
5. Withdrawal / right of cancellation
Coaching / consulting:
If the client becomes insolvent after the contract has been concluded, Unburnt by Cornelia Gürtler may withhold further services until outstanding payments have been settled. There is no right of cancellation or of a price reduction. In the event of withdrawal or exit, the full contractual amount remains owed.
Workshops and events:
Cancellations and withdrawals are governed as follows: if the cancellation is made up to 14 days before the start, the price for the workshop or event is not owed. If Unburnt by Cornelia Gürtler receives the cancellation within 7 days before the event takes place, 1/4 of the amount is owed. If the cancellation or discontinuation occurs within the last 48 hours before the start of the workshop or event, or at any later point, the full amount becomes due.
In cases where participation is made impossible by health-related absence, Unburnt by Cornelia Gürtler is always willing to convert the capital already invested into an individual solution for you.
Online courses:
Once the service has been made available to the client online, the contract cannot be reversed. There is no right of cancellation in this case.
Consulting and coaching services are generally excluded from the right of return. Cancellation policies of the payment processor Digistore24 therefore do not apply.
Consequences of cancellation and withdrawal:
The client is not permitted to use the content, concepts and strategies shared with them, in whole or in part. Written documents and workbooks must be returned to Unburnt by Cornelia Gürtler without delay. Digital files must be deleted from all storage media.
6. Content and links
Unburnt by Cornelia Gürtler accepts no warranty for the factual correctness, completeness, reliability or quality of the information published or transmitted.
Liability claims against Unburnt by Cornelia Gürtler caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are excluded.
All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offering without separate notice, or to suspend publication temporarily or permanently.
Unburnt by Cornelia Gürtler provides the client with links to third-party sites and/or partner offerings. Any liability on the part of Unburnt by Cornelia Gürtler is excluded in the case of direct or indirect references to external websites. In all other respects, the general terms and conditions of the operators of the linked third-party sites or partner offerings apply.
7. Copyright and trademark law
All copyrights, rights of use and other protective rights in the audio and video material, the documents and the content of all services remain with Unburnt by Cornelia Gürtler. Users may only use the content for their own private purposes and are not entitled to make it available to third parties on the internet or in any other way, whether for payment or free of charge, unless the purpose of the material requires this. Commercial reproduction of the content is expressly excluded.
Copyright, authorship and branding notices belonging to Unburnt by Cornelia Gürtler may not be removed from the services.
In all publications, Unburnt by Cornelia Gürtler endeavours to respect the copyright of the images, graphics, audio files, video sequences and texts used, to use images, photos, graphics, audio files, video sequences and texts created by Unburnt by Cornelia Gürtler itself, or to draw on licence-free graphics, audio files, video sequences and texts. All brands and trademarks mentioned within the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and to the ownership rights of the respective registered owners.
8. Warranty / liability
Unburnt by Cornelia Gürtler cannot guarantee that the content is correct and suitable for the specific and individual needs of the client.
The client selects the content on their own responsibility and uses it accordingly. Unburnt by Cornelia Gürtler is excluded from liability for the incorrect use of the content and services.
All services and content serve exclusively as points of reference and are in no way a substitute for expert medical and/or psychological or psychiatric advice. Where necessary, the customer will therefore seek medical or psychological advice before using the content and services. Coaching is in every case excluded from any liability for material or immaterial damage that could arise for the customer or for third parties through the application of the content or services.
Unburnt by Cornelia Gürtler cannot under any circumstances be held liable for the actions of clients. Unburnt by Cornelia Gürtler reserves the right to interrupt processes if specialist medical care proves necessary. In such cases, Unburnt by Cornelia Gürtler recommends arranging an appointment with the relevant specialist and getting back in touch afterwards.
In all other respects, the statutory warranty provisions of the Swiss Code of Obligations (OR) apply.
Force majeure includes strikes, pandemics or epidemics, illness, accidents, wars, natural disasters and other unforeseeable events.
Unburnt by Cornelia Gürtler cannot be held liable for delivery on time being made impossible by the occurrence of exceptional and unforeseeable circumstances, provided that reasonable care was taken. If delivery becomes impossible due to the circumstances mentioned above, Unburnt by Cornelia Gürtler is released from providing the service. Where possible, the lapse of the obligation to perform is confirmed by Unburnt by Cornelia Gürtler in writing.
9. Data and data protection
Client data is processed and stored in strict compliance with data protection legislation.
Unburnt by Cornelia Gürtler stores the data provided when ordering in machine-readable form and uses this information only to perform the contract in accordance with the provisions of the underlying terms and conditions.
Client data is under no circumstances passed on to third parties unless this is necessary in order to deliver a service.
The data is under no circumstances sold or otherwise made accessible to third parties. Trust matters a great deal to us.
Clients may at any time request information about what data is stored about them and how that data is used. Requests for information can be sent directly to the email address info@unburnt.ch .
The user warrants the factual accuracy of the data transmitted to the operator, and its compliance with the law, with the rights of third parties and with public decency.
The use of contact data published in the legal notice or comparable information – such as postal addresses, telephone numbers and email addresses – by third parties to send information that has not been expressly requested is not permitted. Legal steps against the senders of so-called spam mail in the event of breaches of this prohibition are expressly reserved.
10. Place of jurisdiction / applicable law
Swiss law always applies to any disputes between Unburnt by Cornelia Gürtler and its clients or users; the exclusive place of jurisdiction is the District Court of Zurich in the Canton of Zurich.
Zurich, 20 October 2025
The German version of these terms and conditions is authoritative; translations are provided for ease of understanding.